8401 Oakview Ave. Henrico, VA. 23228

(804) 553-9777

certified.autorepair@yahoo.com

Mon - Fri: 8:00AM – 5:30PM

Mon - Fri: 8:00AM – 5:30PM
Schedule Your Appointment Today (804) 553-9777
8401 Oakview Ave. Henrico, VA. 23228

Frequently Asked Questions

Will you install customer supplied parts?

No. Our policy is that we do not install customer supplied parts. The policy is to cut down on the number of wrong parts that are brought to us and to make sure that the parts have a warranty that we can support. Customers will sometimes purchase parts because they are told they are correct. Once the technician has the vehicle on the lift and the car is broken down and ready for installation, it ties up the bay if the parts aren’t correct. This is time that could be used to work on someone else’s vehicle that has the correct parts that were ordered by us. If we were to install parts that were supplied by the customer and they weren’t correct, we would have to take the parts back off, order the correct ones, and do the installation a second time. We would have to charge the customer for twice the labor because we had to do the job twice. If we order the parts and they are incorrect, there is no charge to the customer for the second round of labor.

Can I make payments on my bill?

We offer financing through Westcreek Financial if you are not able to pay your bill at the time the service was completed. You will just need to have a checking account with at least $40 in it and approved by Westcreek to use their financing. They have a high approval rate, even for those that have low credit scores.

Can I pay for my repairs by phone?

Yes, we can take a credit card payment by phone.

Can I speak with Stan about my vehicle?

While Stan tries to be available to speak with our customers, our business has grown, which means he is not as available as he once was. We have hired three knowledgeable technicians who can answer your questions about your vehicle. One of those three technicians will be the ones who will be or have worked on your vehicle and know the status of the repairs.

Why do you have to scan and diagnose my check engine light when the auto parts store already did?

The auto parts store uses a code reader, which is not vehicle specific and is a very general, and often inaccurate, diagnosis tool. These code readers are used by people who are not normally trained to accurately diagnose your vehicle’s problem.

Will I be charged to find out what is wrong with my vehicle?

In many cases, we will need to charge a half to one full hour of labor to diagnose an unknown condition on a vehicle. If diagnosis takes longer than one hour, we will call you to approve additional time before continuing. Our technicians have attended outside training classes and invested in new technology and tools to help diagnose vehicle problems. We feel that our technicians should get a return on their investment for the work they perform to diagnose and repair your vehicle.

Are you open on Saturday?

No, we are not open on Saturday. We strongly believe in allowing our employees to have a full weekend to rest and spend time with their families.