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Seth W
3 days ago
Very professional in how they handle everything and everyone is very kind.
Tom Guillot
6 days ago
Certified identifies all maintenance concerns which helps avoid future damage and downtime. Very helpful.
Response from the owner:Tom, we appreciate you trusting Certified Auto Repair with your vehicle and are happy you found our thorough approach helpful! Thanks so much for the 5 stars.
David Gertz
1 week ago
Very friendly customer service! Good communication.
Response from the owner:David, thank you for your 4-star review! We appreciate you recognizing our friendly customer service and clear communication. We hope to make your next visit a 5-star experience.
Glenn Davidson
1 week ago
I am very satisfied with the service I receive at Certified Auto Repair. The service team kept me informed throughout the repair of my vehicle.
Response from the owner:Keeping you informed throughout your vehicle’s repair is an important part of the service we provide. We appreciate your trust in Certified Auto Repair and for your 5-star review!
Bridgette Tunau
1 week ago
Very good experience with the staff! Very helpful and patient! Definitely going back! Chris and staff was caring and attentive!
Response from the owner:Thanks for the fantastic 5-star review, Bridgette! We’re so glad to hear that our team was helpful and patient with you. We look forward to seeing you again!
William Payne Jr
2 weeks ago
Always top-notch service and pleasant atmosphere. Can’t imagine going anywhere else; they continue to do great work Thank you
Response from the owner:Thanks so much William! We really appreciate your continued support and your 5-star review.
Paul Benson
2 weeks ago
Great service (including a loaner car) and a fair price. I recommend Certified without reservation.
Response from the owner:Paul, thank you for the 5 stars! We’re glad that our fair pricing and loaner car helped make your experience convenient and stress-free.
Peggy Neely
2 weeks ago
Always a great experience! Customer service is top notch and the front office staff always kind and professional.
Response from the owner:Thank you, Peggy! We're thrilled to hear you consistently enjoy your visits. Our team takes pride in delivering exceptional service, and your kind words motivate us to keep striving for excellence. We look forward to seeing you again!
THANK YOU for another great service appointment!~! Your service and customer attitude are exceptional!! You are now my auto service center of choice!~!
Response from the owner:We’re honored to have become your auto service center of choice and appreciate your recognition of our customer service, Leonard. Thank you for your 5-star review!
Jacob Canary
2 weeks ago
The only repair shop I will service my vehicle at. Honest, fast, and personable. I always recommend this place to friends and family!
Response from the owner:Jacob, your 5-star review and loyalty mean a lot to us! Thank you for recommending us and for recognizing our honest, efficient, and personable service!
John Satterwhite
2 weeks ago
I had the state inspection done on my wife's 2019 Honda Fit at this establishment. 5 issues came up that required attention, and all were legit as they had not been addressed recently. Verified by my own records, CarFax, and Certified Auto's research. They got those extra steps done in about two hours, which is fast for what all was entailed work wise on such short notice. They helped us out in handling our service bill, which we absolutely appreciated. Here's to doing future business with you!
Response from the owner:John Satterwhite, we appreciate you trusting us with your Honda Fit's inspection. It is great to hear our team provided efficient service and clear communication regarding those necessary repairs. See you again!
Debra Trefsgar
3 weeks ago
Reliable, trustworthy, quality work & received vehicle back in same day
Response from the owner:Debra Trefsgar, it is wonderful to hear that you found our work reliable and high-quality. We are proud to have returned your vehicle on the same day for your convenience.
Brenna Ivory
3 weeks ago
Went to them for the first time today. Had an amazing experience. Chris and his team were very communicative with everything they were doing. I never felt like they were lying or trying to nickel and dime just to get a profit. They listened and cared. They also were able to give me a ride back to my place while they worked on my car. Will definitely use them in the future.
Response from the owner:Brenna Ivory, we are so glad you had a great first visit! I will be sure to pass your kind compliments regarding the communication and shuttle service along to Chris and the team.
Shane Shua
3 weeks ago
I recently moved to Virginia from Maryland and I had to get my car inspected. I chose a location not to far from where I live to get a same day inspection. Certfied Auto Repair was available so I drove to their shop. They inspected my vehicle 🚜, the things they told me which needed fixing I already knew was needed. I okayed the repairs and I got my inspection no muss no fuss. The staff was courteous and professional all the way. I would not hesitate to use Certified Auto Repair in the future.
Photo from customer review
Response from the owner:Welcome to Virginia, Shane Shua! We are so glad you chose us for your inspection. It was a pleasure assisting you with your vehicle repairs, and we look forward to serving you again.
Deb Hendricks
3 weeks ago
I booked my appointment online and took my car in the following day I was amazed when I got a text with a comprehensive Inspection report around noon. It included not only the source of the warning light, but the status of many other components and rated them red, yellow and green so I could prioritize the issues with Chris’s help and decide what should be done right away. I’ve used several auto repair shops since I moved to Lakeside. Not one of them checked anything other than what I asked for. This is what makes Certified Auto Repair special along with financing, loaner cars and a shuttle if you need a ride. This will be my go—to place for auto repair.
Response from the owner:Deb Hendricks, we are delighted you found our digital inspection report and Chris’s guidance so helpful. Providing transparent, prioritized service is our goal, and we look forward to assisting you again soon.
Leroy Miranda
3 weeks ago
Great job. Great people.
Response from the owner:Thank you for the review Mr. Miranda! We are thankful to have loyal customers like you.
Kimberly Lewis
3 weeks ago
I’ve been taking my car to Certified Auto Repair for years, including every year for my state inspection, and I’ve always had a great experience. I especially appreciate that they never try to sell me services or repairs I don’t need. I trust their recommendations, and that means a lot when it comes to car repairs. My car is older and has over 100,000 miles on it, but it still runs beautifully. Most recently, they repaired my AC in June, and it has kept me nice and cool all summer, even through the Virginia heat! Whenever my car does need maintenance or a repair, Certified Auto Repair is where I take it. They do excellent work, treat me fairly, and have earned my trust over the years. I highly recommend them!
Response from the owner:Kimberly Lewis, we are so pleased to hear your car is running well after 100,000 miles. Thank you for trusting us with your inspections and AC repairs; we truly value your loyalty.
Kay Sions
4 weeks ago
I have counted on Economy Auto Care Center for the care of my Honda CRV for three years now. They are welcoming, reliable ,and professional. I usually wait for my car and they are finished in a reasonable time. I have always been satisfied with the service. I look forward to seeing their office dog, Abbey! She is such an adorable.Tea Cup. Yorkie!
Response from the owner:Thank you for the review but this is a Certified Auto Repair, not Economy Auto Care.
John Gillian
4 weeks ago
Customer focused and professional.
Response from the owner:We really value your feedback, John, on the professional service. Thank you for your 5-star review. We look forward to seeing you next time!
Mark Sandridge
4 weeks ago
The service was excellent, timely & satisfactory in every way. Chris was very professional. Thank you.
Response from the owner:Mark, I appreciate the 5-star review. Great to hear the service was excellent, timely, and met your expectations. Chris will be glad to know his professionalism stood out. Thank you for choosing us.
Eva Christopher
4 weeks ago
They have been taking care of my cars for years. Trust the them completely.
Response from the owner:Eva Christopher, it is a pleasure to have earned your trust over these many years. We truly appreciate your continued loyalty and look forward to keeping your vehicles running reliably.
Tamara M Poston
4 weeks ago
Everyone was very respectful
Response from the owner:Tamara, thanks for the 5-star review. Glad everyone treated you with respect and we could help with your vehicle inspection and oil change. We appreciate you choosing us. 🚗
I am so incredibly grateful for Certified Auto Repair! They were quick, efficient, and professional with great communication, throughout the entire process. Being away from home and having your car break down is such a stressful experience, but everyone I worked with treated me with nothing but kindness and understanding. I truly appreciate their help and would highly recommend them to anyone in need of auto repairs. I will definitely be working with them again in the future!
Response from the owner:Eleanor Strickler, we are so pleased we could make your stressful breakdown easier. Providing efficient, kind service to travelers is our priority, and we look forward to assisting you again soon.
Kathy
1 month ago
Quick, efficient and trustworthy. I would not go anywhere else. Customer service is awesome, service guaranteed. Don't go anywhere else. Trustworthy!
Response from the owner:Thank you so much for the great review!
Ed Wiltshire
1 month ago
service !!! The best auto repair business around !!! Very friendly and professional !!! I recommend Certified Auto Repair to everyone I know !!!
Response from the owner:Thanks for the 5-star review, Ed! We’re glad to have earned your trust.

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